At a glance
- Using: Digital applications, contracts and adoption packets, the checkout donation ask, and a custom Pre-Adoption Questionnaire
- Result: A fully digital adoption process with donations built into checkout
Going paperless
"We've been able to really streamline our adoptions process using Shelterluv's features. So now everything from the applications, to the contract and adoption packet has a digital option,"
says Nicole Carey, the Adoption Program Manager from the SICSA team.
Boosting donations
"Shelterluv's digital checkout process does a lot of the work for you by asking adopters to donate. In fact, I adopted a cat from SICSA, and even I donated when I went through the checkout process because it was just so easy!"
Creating a great adopter experience
SICSA's adopters fill out an online "Pre-Adoption Questionnaire" powered Shelterluv to kick off a conversational adoption process. "It gives us the opportunity to educate adopters and make the experience feel really personalized and special for them." She adds, "If you're not taking advantage of Shelterluv's application builder, I encourage you to check it out; it's very easy to customize."
FAQs about SICSA and Shelterluv
Which parts of SICSA's adoption process are digital?
All of it: the application, the contract and the adoption packet.
How does the Pre-Adoption Questionnaire help?
Adopters fill it out online, and it kicks off a conversation-based adoption. The team uses it to educate adopters and make the experience feel personal.
Does the donation ask at checkout actually work?
It does a lot of the work for them. A SICSA team member who adopted a cat from SICSA donated at checkout too, because it was so easy.
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