Your Customer Solutions Team
Friendly, shelter-savvy people who make sure Shelterluv works the way your organization needs it to.
Meet the team
Combines animal welfare experience with customer-focused leadership, guiding the Customer Solutions team and supporting organizations throughout their time with Shelterluv.
ask, "How can we make this even better?"
Brings data migration and analysis expertise to onboarding, builds and maintains our Help Center, and leads with empathy on every customer interaction.
rewrite a Help Center article before lunch.
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Brings more than a decade of payments expertise to Shelterluv, helping animal welfare organizations simplify their operations and find homes for animals in need.
untangle a payment puzzle.
Former Adoption Program Manager dedicated to helping organizations create inclusive, judgment-free adoption experiences that connect more pets with people.
see things from the adopter's point of view.
Naturally curious and passionate about making complex topics easy to understand, helping customers feel confident every step of the way.
make you wonder why that workflow ever seemed complicated.
Combines a background in shelter data with a thoughtful, customer-first approach that makes every interaction feel personal.
leave you smiling after a support conversation.
Brings extensive nonprofit expertise and a customer-focused approach to helping organizations confidently make the most of Shelterluv.
find a feature you didn't know you needed.
Brings more than 15 years of shelter operations experience, including seven years as a Shelterluv user, giving her a firsthand understanding of customers' day-to-day needs.
say, "When I worked at a shelter..." and have exactly the advice you needed.
Turns years of experience in animal behavior into a customer-first onboarding approach, helping organizations find solutions through meaningful conversations.
solve a problem by asking the one question nobody else thought of.
Always ready to help, Scout quickly finds answers to common questions and knows when it's time to bring a human into the conversation.
fetch the answer faster than you can say "Where's that article again?"
Fun facts about us
Our mission
We do what's best for pets by supporting the people that care for them — staff and volunteers in animal welfare organizations and pet parents.
Our vision
We believe every pet deserves a loving home.
We build products that help keep pets in their homes and make it easy for people to adopt pets in animal shelters.
