---
title: Dana Falsetta, Onboarding Expert | Shelterluv
description: Dana is an onboarding expert with extensive experience in animal welfare and behavior consulting, dedicated to enhancing collaboration in the shelters.
image: https://blog.shelterluv.com/hubfs/Shelterluv.png
---

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1. [Meet the team](https://blog.shelterluv.com/get-to-know-your-customer-solutions-team?hsLang=en)
2. Dana Falsetta

![Dana Falsetta](https://blog.shelterluv.com/hs-fs/hubfs/Dana%20Falsetta.jpeg?width=440&height=550&name=Dana%20Falsetta.jpeg)

Introducing

# Dana Falsetta

Onboarding Expert

Based in Hollis, MEWith Shelterluv since 2026

## About Dana

 After graduating with a Bachelor’s of Fine Arts degree from the College of New Jersey, Dana moved to Philadelphia to begin work as a client support and project management contractor for several start-up tech software companies. Realizing she wanted a career working with animals, she pursued client services work at a local veterinarian's office and simultaneously began learning to become a dog trainer. Along the way, she was able to work with animal shelters, zoos, and museums! After eight years of work as an animal trainer and behavior consultant, Dana moved up to Maine with her husband and spent the next six years working in animal welfare, behavior, and shelter management. Dana is on the board for the New England Federation of Humane Societies, an educational organization connecting animal welfare organizations throughout the region. Working on the Shelterluv team brings together all the work Dana has done throughout her career.

Dana resides with her husband, two kitties, one adventurous dog, a ball python, and a boa constrictor in rural southern Maine. When not at work, Dana enjoys teaching art classes at a local maker space, crafting, and playing games!

 

### quick facts

- **Pets:** Two cats, a dog, a ball python, and a boa constrictor
- **Onboarding Superpower:** Helping organizations solve problems through thoughtful conversations
- **Fuel of Choice:** Tea
- **Outside of Work:** Teaching art classes, crafting, and games
- **Why Animal Welfare:** Helping strengthen the connection between people and pets by supporting the organizations that make those relationships possible.

### Certifications

- CCPDT Certified Behavior Consultant - Canine
- Fear Free Shelters Graduate
- Fear Free Professionals Certified
- AAWA Certificate in Organizational Leadership

"A collaborative environment can truly lead to more meaningful and impactful work."

## Digging deeper

One of the things I've loved most throughout my career is getting to learn from the people doing the work every day. Every shelter, rescue, and community has its own story, and I believe the best support starts by listening before offering advice. Understanding what success looks like for each organization helps us build solutions that truly fit their needs.I also enjoy helping customers look beyond the question they're asking today. Sometimes the biggest opportunities come from a small workflow improvement, a feature they hadn't explored yet, or simply approaching a challenge from a different perspective. Those moments of discovery are some of my favorites because they help organizations feel more confident and get even more value from Shelterluv.

Supporting animal welfare has always been about supporting the people behind the mission. When shelters and rescues have the right tools, guidance, and partnership, they're able to spend more time strengthening their communities and helping more animals find loving homes. Knowing I can play a small part in that work is what inspires me every day.

### What customers think

> "Every interaction I've had with Dana (and all Shelterluv employees!) has been spot on, and responses are so fast! We have just transitioned to Shelterluv and every step has been so simple. Thank you!"
> 
> Jodi Foster Pet Outreach ![Foster Pet Outreach](https://blog.shelterluv.com/hubfs/Foster%20Pet%20Outreach.png)

![Shelterluv](https://blog.shelterluv.com/hubfs/raw_assets/public/Shelterluv/images/shelterluv-ondark.svg)

Doing what's best for pets by supporting the people who care for them

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## Product

- [Shelterluv](https://www.shelterluv.com/)
- [Adopterluv](https://adopterluv.com/)
- [PetData](https://petdata.com/)

## Company

- [About us](https://www.shelterluv.com/about/)
- [Careers](https://www.shelterluv.com/careers/)
- [Contact](https://www.shelterluv.com/contact/)

## Resources

- [Help center](https://help.shelterluv.com/)
- [Luv University](https://training.shelterluv.com/)
- [Release notes](https://help.shelterluv.com/articles/4033031265-product-release-notes?lang=en)

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