--- title: Anna Ramaley, Payments Support Lead | Shelterluv description: Anna is a dedicated Customer Solutions Manager at Shelterluv, with a passion for payments support and supporting shelters, image: https://blog.shelterluv.com/hubfs/Shelterluv.png --- [Skip to main content](https://blog.shelterluv.com/anna-ramaley#main-content) [![Shelterluv](https://blog.shelterluv.com/hubfs/raw_assets/public/Shelterluv/images/shelterluv-onlight.svg)](https://blog.shelterluv.com/?hsLang=en) [Home](https://blog.shelterluv.com?hsLang=en) [Case studies](https://blog.shelterluv.com/case-studies?hsLang=en) [Meet the team](https://blog.shelterluv.com/get-to-know-your-customer-solutions-team?hsLang=en) [Try it free](https://www.shelterluv.com/signup/) 1. [Meet the team](https://blog.shelterluv.com/get-to-know-your-customer-solutions-team?hsLang=en) 2. Anna Ramaley ![Anna Ramely (1)](https://blog.shelterluv.com/hs-fs/hubfs/Anna%20Ramely%20(1).jpg?width=440&height=550&name=Anna%20Ramely%20(1).jpg) Introducing # Anna Ramaley Customer Solutions Manager, Payments Support Lead Based in OregonWith Shelterluv since 2022 ## About Anna Anna earned her Bachelor of Science degree from the University of Washington before spending more than a decade building a career in banking and payment processing. From a local credit union in Seattle to a credit card issuer and eventually a payment processor serving small businesses, she developed deep expertise in helping customers navigate financial systems and simplifying complex payment processes. A lifelong animal lover, Anna grew up in a home that always had multiple cats and spent time volunteering at a local cat shelter while in college. After ten years in the payments industry, she decided to combine her professional experience with her passion for animal welfare by joining Shelterluv, where she now helps shelters and rescues simplify their operations and spend more time focused on finding homes for animals in need. Today, Anna specializes in helping organizations understand payment workflows and financial tools with confidence. She enjoys removing complexity, answering questions, and helping customers feel empowered to use Shelterluv's payment features as an asset to their mission rather than another thing to worry about.   ### Quick Facts - **Pets:** Theo & Ollive (Dogs), Emmett & Biscuit (Cats), Dahlia, Lavender, Daisy, Rose, and Daphne (Chickens) - **Support Superpower:** Making payment processing simple and approachable - **Fuel of Choice:** Iced Latte - **Outside of Work:** Hiking, board games, and reading - **Why Animal Welfare:** Using my experience to remove everyday obstacles so shelters and rescues can focus on the work that matters most. "I don't feel satisfied until I know the customer has everything they need and feels good about the support they received." ## Digging deeper I've always enjoyed taking something that feels complicated and making it approachable. Payments can seem intimidating, especially when you're balancing everything else that comes with running a shelter or rescue. I love helping customers realize it doesn't have to be. One of my favorite parts of this role is knowing that even small improvements can have a meaningful impact. Whether it's helping someone better understand a payment workflow or finding a simpler way to accomplish a task, every minute we save is time our customers can spend caring for animals instead of troubleshooting technology. Working at Shelterluv has given me the opportunity to combine two things I care deeply about: solving problems and supporting organizations that make an incredible difference in their communities. It's rewarding to know that my background can help remove obstacles for the people working every day to help pets find loving homes.ng them find homes. ### What customers think > "Hands down the absolute best support I've received to date. Anna understood the issue and that it carried some emotional stress. She went above to answer questions and acted with empathy." > > Hailley Inked Kitten Club ![Inked Kitten Club](https://blog.shelterluv.com/hubfs/Inked%20Kitten%20Club.jpg) ![Shelterluv](https://blog.shelterluv.com/hubfs/raw_assets/public/Shelterluv/images/shelterluv-ondark.svg) Doing what's best for pets by supporting the people who care for them ## Product - [Shelterluv](https://www.shelterluv.com/) - [Adopterluv](https://adopterluv.com/) - [PetData](https://petdata.com/) ## Company - [About us](https://www.shelterluv.com/about/) - [Careers](https://www.shelterluv.com/careers/) - [Contact](https://www.shelterluv.com/contact/) ## Resources - [Help center](https://help.shelterluv.com/) - [Luv University](https://training.shelterluv.com/) - [Release notes](https://help.shelterluv.com/articles/4033031265-product-release-notes?lang=en) © 2026 Shelterluv. All rights reserved. [Terms](https://www.shelterluv.com/terms_and_conditions/)[Privacy](https://www.shelterluv.com/privacy/) This site contains AI-generated images of people. ```json { "@context" : "https://schema.org", "@id" : "https://www.shelterluv.com/#organization", "@type" : "Organization", "description" : "Shelterluv is cloud-based shelter and rescue management software: adoptions, medical records, foster management, microchips, donations, and reporting.", "logo" : "https://new-s3.shelterluv.com/public/img/marketing/apple-touch-icon.png", "name" : "Shelterluv", "sameAs" : [ "https://www.facebook.com/Shelterluv/", "https://www.instagram.com/shelterluv/" ], "url" : "https://www.shelterluv.com" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://blog.shelterluv.com/#website", "@type" : "WebSite", "description" : "Guides, case studies and best practices for animal shelters and rescues.", "isPartOf" : { "@id" : "https://www.shelterluv.com/#website" }, "name" : "Shelterluv Blog", "publisher" : { "@id" : "https://www.shelterluv.com/#organization" }, "url" : "https://blog.shelterluv.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "Person", "image" : "https://5377515.fs1.hubspotusercontent-na1.net/hubfs/5377515/Anna%20Ramely%20(1).jpg", "jobTitle" : "Customer Solutions Manager, Payments Support Lead", "name" : "Anna Ramaley", "worksFor" : { "@type" : "Organization", "name" : "Shelterluv", "url" : "https://www.shelterluv.com/" } } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "/get-to-know-your-customer-solutions-team", "name" : "Meet the team", "position" : 1 }, { "@type" : "ListItem", "name" : "Anna Ramaley", "position" : 2 } ] } ```